Frequently Asked Questions
Is the 2021 Season going ahead?
All our plans are in place to go ahead with the 2021 Festival but as a socially distanced season in our theatre and throughout our facilities. The Government's Roadmap, announced on 22 February, has provided further confidence that we are able to deliver our plans this summer safely and successfully.
We have space to welcome all our members across 34 performances, despite reduced capacity (with 1m+ between households). In order to help us accommodate everyone, we ask you to offer as many alternative dates as possible with your ticket order.
If Government restrictions are eased in due course, we will aim to increase our capacity, whilst maintaining the safety and comfort of our audience, artists and staff.
When will I receive confirmation of my 2021 tickets?
Priority Booking for members has now ended. Our Box Office team will be in touch to confirm the date(s) of your visit(s), as well as number of tickets, by email in April.
Once you receive your confirmed date(s), you are then invited to book catering with our partners Feasts. Finally, we will send your e-ticket(s) by email two weeks before the performance.
Are my tickets carried forward from 2020?
If you elected to carry forward the funds from your 2020 tickets, this money is held on your account for use in 2021.
You need to make a new booking with the Box Office, who will be able to apply the funds held on your account to your new order in 2021.
What is your cancellation policy?
Our usual cancellation policy remains and we have added some COVID-specific elements. These include not being able to accept the return of seats that are part of a ‘Household Bubble’ – e.g. one seat in a pair, or similar. This is to ensure that social distancing can be maintained.
However, we will endeavour to be as helpful as logistically possible under the circumstances.
What COVID measures are you introducing?
At present we plan that social distancing provisions will be introduced across the site; we will decide on operational details closer to the time, in line with guidelines - e.g. masks may be required in or around our auditorium, contact points reduced, electronic communication will be used where possible, hand sanitiser will be available, and social distancing will be introduced in the restaurant, shop and WC facilities.
Should Government guidance be introduced relating to vaccinations and public events in due course, we will follow these as appropriate.
When do the performances end?
All performances end between 10-10.15pm.
Are there special arrangements for those with a vaccine?
Whilst we are delighted about the confidence and safety that a vaccine will afford us all in future, we are not planning any specific arrangements for those with/without vaccinations.
Should Government guidance be introduced relating to vaccinations and public events in due course, we will follow these as necessary.
How will dining/picnicking work?
Tables will be appropriately distanced in our Restaurant and Shared Picnic Tents. We have increased the number of tents available which, in combination with smaller audiences, will ensure everyone can enjoy their evening in comfort and safety.
Will you be offering transfers from the train station?
Sadly we are not able to offer our usual bus transfer service under socially distanced conditions. There are a number of excellent taxi firms who are able to transport groups from High Wycombe to Wormsley for c.£20 each way.
If you have further questions, please contact the Box Office.